Keeping our Customers Satisfied

We exceed in serving our customers with a focus on quality and reliable execution. The basis of our operations and the key to our success is our level of customer satisfaction. HAIR COAT makes significant efforts to continually improve its products and services.

HAIR COAT’s commitment to quality leadership has been reinforced by creation of our quality policy that has been implemented company-wide. The policy stipulates that:

  • Quality and customer satisfaction are the responsibility of all employees
  • We improve continuously and seek nimble solutions in order to fulfill the customers’ needs.
  • Whenever we fail to satisfy customer expectations we do our utmost to recover customer confidence and to avoid that the problem occurs again.

We know that what a customer values most is:

  • Consistent product
  • Reliable order and delivery process
  • Prompt response to customer complaints
  • Correct what has gone wrong
Our main target, however, is to reduce the number of defects that lead to complaints. We see each complaint as an opportunity to learn and implement lasting corrective actions.